Director of Product · Principal PM · Greater New York
Builds what doesn't exist and scales what can't afford to fail. Strategy, org-wide alignment, and platform delivery at Fortune 500 scale — across AI, fintech, and regulated enterprise environments.
Selected Experience
Drove four concurrent product workstreams at one of North America's largest banks. Built TD's first digital disputes channel from zero: no prior infrastructure, no shared systems, 3 sequential MVPs across debit, credit, and co-branded cards, $106M+ financial impact. Separately identified and championed AIOps from zero: assembled a cross-org team of 5–10 SMEs, architected the enterprise telemetry and event correlation pipeline, now actively reducing operational overhead at 80% alert noise reduction — 5× industry benchmark. Led Scaled Agile transformation for TD Wealth, driving JIRA Align adoption across a 200+ person division. Designed the Metrics as a Service (MaaS) office framework to standardize product health reporting across business units.
Owned product strategy across two simultaneous platform bets inside a payments company processing trillions annually. Defined the vision, north star metrics, and full roadmap for a consumer financial wellness platform embedded inside Fiserv's bank client apps — leveraging Predictive Behavioral Analytics to drive proactive financial nudges at scale. Concurrently owned Notifi, a real-time infrastructure observability product giving Fiserv's C-suite instant signal on critical service health. Managed competing stakeholder priorities across multiple business units while maintaining delivery velocity on both tracks.
Took ownership of a legacy platform with no roadmap, no documentation, and no clear product direction — while it was actively supporting $1B+ in NBA media and commercial revenue. Moved from zero context to full strategic ownership within weeks. Delivered a roadmap spanning league scheduling, broadcast production planning, and premium commercial inventory tied directly to sponsorship contracts and broadcast windows — making this a direct revenue-generating product, not just an operations tool. Separately led a full CMS migration from a dead-end proprietary system to WordPress, restoring editorial velocity for a league with hundreds of millions of global fans.
Joined as the founding product voice on a startup with a business concept and no product. Applied structured discovery across 3–6 months with legal domain SMEs to translate complex court filing rules, creditor workflows, and document management requirements into a coherent system architecture. Defined product strategy, wrote the foundational PRDs, and drove the platform from whiteboard to live production handling real bankruptcy cases under court deadlines. Primeclerk became the industry standard, was acquired twice, and is now a core revenue asset inside Kroll — a business valued at $1.8B.
Read Case Study →Engaged directly by J&J's global C-suite to solve a fragmented 300-person division operating across multiple continents with inconsistent workflows and no unified operating model. Led structured discovery across geographies, rebuilt core processes under a single framework, and drove full global adoption against significant organizational resistance. Co-designed a validation-aware JIRA and Confluence configuration with Atlassian — purpose-built for FDA-regulated pharma delivery with full audit trail support across 300+ users in a CSV-controlled environment.
Core Competencies
Recognition
Original Thinking
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Education & Certifications
Director of Product · Principal PM